Way too often over the course of my eighteen or so months working as a customer service employee, I have been greeted with a fair amount of rolling eyes, exasperated sighs, and overall snarky attitudes. In the beginning, I used to take these things to heart. After almost every shift, I would question my demeanor, my work ethic, and how I’m projecting myself to the public. It’s a bit unfortunate for me to say that after awhile, I grew numb to all of the attitude and unpleasant comments muttered under breath. As someone who has been stuck behind a counter, forced to bite my tongue with a fake smile plastered on my face, the number one thing I’ve learned about the general public is that many people have such a strong sense of entitlement, and think they can treat those on the opposite side of the table however they would like. But I’ve also learned a great deal of patience and understanding, and feel an even greater amount of sympathy for those who have to deal with such people – when you’re being yelled at on pretty much a daily basis over the phone, in person, or through email, how can you not? Here are a few things to keep in mind every time you are in a customer service setting.
Another school year is coming to a close, which for many people my age means that it’s high time to start looking for jobs. The actual process of applying for jobs – editing your resume, typing and retyping cover letters, filling out applications that basically ask for the information that you already provided on your resume, etc. – can be profoundly tiresome as you fight every urge of retreating to Netflix and calling it a day. And then the waiting game begins. And then by some miracle, out of the dozens of applications you have submitted, you manage to get one interview. You’re elated, ecstatic that there is at least one employer, one beacon of hope, out there that is willing to give you a chance to prove yourself worthy of an entry level position. And then it hits you – what if this interview goes awry? Will anyone else call you back? Will you have to go back to square one and keep submitting your edited-to-death-resume to more and more companies? What if no one hires you? Your entire future is riding on this one interview, and you can’t help but feel a little more than mildly overwhelmed with the whole situation. As someone who has sat on both sides of the interview, these are a few things I have learned over the past few years that should be remembered before, during, and after an interview.