Way too often over the course of my eighteen or so months working as a customer service employee, I have been greeted with a fair amount of rolling eyes, exasperated sighs, and overall snarky attitudes. In the beginning, I used to take these things to heart. After almost every shift, I would question my demeanor, my work ethic, and how I’m projecting myself to the public. It’s a bit unfortunate for me to say that after awhile, I grew numb to all of the attitude and unpleasant comments muttered under breath. As someone who has been stuck behind a counter, forced to bite my tongue with a fake smile plastered on my face, the number one thing I’ve learned about the general public is that many people have such a strong sense of entitlement, and think they can treat those on the opposite side of the table however they would like. But I’ve also learned a great deal of patience and understanding, and feel an even greater amount of sympathy for those who have to deal with such people – when you’re being yelled at on pretty much a daily basis over the phone, in person, or through email, how can you not? Here are a few things to keep in mind every time you are in a customer service setting.
tête-à-tête 